Help

Support

Questions, problems or ideas. Check the answers below, or send us a message and you will get a reply by email.

Questions and answers

When can I download Nowmark?

Nowmark is coming soon to the App Store and Google Play. This page will link to both stores once it is out.

Do I need an account?

No. There is nothing to sign up for. Your photos, notes and records stay on your phone.

Where are my photos saved?

Every stamped photo is saved to your photo library and kept in Nowmark too. If photo library access is off, they stay safe in Nowmark and you can share or save them later.

Why is the address slightly wrong?

Addresses are looked up from your coordinates, which can be a few metres off indoors. Check the accuracy on the location chip, or type your own place name, such as a site or client name, in the stamp settings.

What does the ± number mean?

It is how far your real position could be from the coordinates, as reported by your phone. Smaller is better. Outdoors or near a window, your phone usually finds a closer fix more quickly.

Can I stamp photos I have already taken?

Yes. Choose a photo and Nowmark reads the date and place it was taken, then stamps it with your current stamp. Your original stays untouched. If a photo has no date, you pick one. With Pro you can stamp up to 50 photos at once.

Can I keep a photo without the stamp?

Yes. Turn on "Also save the unstamped original" in Settings and a clean copy is saved next to each stamped photo.

Can I share photos without my GPS position inside?

Yes. Turn off "Location in photo details" in Settings. The stamp you chose is still drawn on the photo, but the GPS position is not written into the file's hidden details.

Is a stamped photo legal proof?

The stamp shows the time and place your phone reported when the photo was taken. It is a clear record, but not a certified or tamper-proof one.

I paid but Pro is not showing

Tap Restore purchases in Settings while signed in to the same Apple or Google account you bought with. If it still does not work, send us a message and we will help.

How do I cancel Pro?

Subscriptions are managed by Apple or Google. Cancel at least 24 hours before it renews.

iPhone: Settings, tap your name, then Subscriptions, and choose Nowmark.
Android: Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions.

How do I get a refund?

Apple and Google handle refunds. On iPhone, go to reportaproblem.apple.com. On Android, see Google Play's refund help.

How do I delete my data?

Send us a message

No photos, notes or locations are sent.

If something isn't working, tell us your phone model and what you tapped.

We use your email only to reply. See our privacy policy.

Or write to contact@theapptor.com.